Hopefully, you have read our first part of Cloud Phone Systems for Beginners so you are all brushed up on what a Cloud Phone System is and the advantages of incorporating them into your business. Since communication is such a vital aspect of conducting business, moving your phone systems to the cloud is a natural fit for improving business operations. Now, you should be ready for the next step – embedding a cloud phone system into your business.
Requirements for Using a Cloud Phone System
To install and operate a cloud phone system, businesses will need access to a high-speed internet connection and either some specialized IP phone equipment or IP to analog adapters. A high-speed internet connection is required for cloud phone systems to guarantee that end users will receive the system uptime and service quality promised by the provider. Since a cloud phone system is run over internet data lines and not traditional phone lines, internet speed can affect the quality of a cloud phone system.
Businesses will also need adapters or specialized IP phone equipment for calls to function over internet lines. Fortunately, these adapters are relatively inexpensive and easy to install, making it easy to convert to a cloud-based system using your current business phone equipment.
Helpful Features of Cloud Phone Systems
In a highly competitive business environment, companies need features that can meet changing business demands. Cloud phone systems offer all of the same features available through traditional landline business phones and many new features that can help companies expand their offerings and create a dynamic experience for their customers.
Cloud phone systems are much better equipped to support remote workforces and mobile teams. Cloud-based voicemail and work from anywhere features help users stay in the loop while working remotely and provide the flexibility to forward local lines to mobile phones when users are out of the office.
Businesses can support large customer service infrastructure using cloud phone systems. Features such as a virtual receptionist, call monitoring/recording, call transfers and routing, and on-hold music can provide the functionality and customer experience of a large call center without the necessity for expensive infrastructure.
Teams operating in different locations can stay connected using a cloud-based conference bridge and online meeting rooms. Cloud phone systems go above and beyond the functionality of traditional phone systems by offering online team collaboration tools for project management and workflow.
Since cloud phone systems are relatively low maintenance, businesses can operate with a lean support team. Reputable cloud phone systems provide 24/7 support, online training materials, and a simple cloud-based user interface for managing the system at a moment’s notice. Business leaders can also do a much better job at managing communications costs, since cloud phone systems do not require installation and maintenance of a new phone line every time a new employee comes on board.